Frequently Asked Questions

Log in, open your Dashboard, select your subscription, and choose Cancel. You can also use the Manage / Cancellink in any renewal reminder email. Cancelling stops all future charges and deliveries. If you’ve already been charged for an upcoming delivery, that delivery still comes — email us and we’ll help.

Subscriptions renew weekly. Your next charge date is shown as Next charge in your Dashboard, and the card on file is charged automatically on that date. We also send a reminder email a few days beforehand.

Our menu rotates each week. If meals you previously selected aren’t on the upcoming week’s menu, your Dashboard and reminder email will show an “action needed”note so you can pick from that week’s menu — you’re always in control of what arrives.

Yes. Use Modify Meals in your Dashboard. Please update your meals before your next renewal charge. Once a weekly charge has processed, that delivery may already be locked for prep.

Meal-prep deliveries go out on Sundays and Wednesdays. Your expected delivery date is shown in your Dashboard and in your reminder emails.

No — we’re delivery only. Every order is delivered fresh to your door within our coverage area.

We deliver across the Greater Toronto Area and surrounding regions — see the full list on our Delivery Areaspage. Delivery is limited to a set radius around our routes, so at checkout we check your address against that coverage zone. If it falls just outside, checkout will let you know — email us and we’ll see what we can do.

Bulk trays are large-format trays for events and gatherings, ordered as a one-time purchase. They require a minimum of 3 days’ notice. For larger events, more notice helps us guarantee availability. Start an order from Bulk Trays, or email us to plan ahead.

After a successful payment, we email you an order confirmation with your details. You can also follow any order on our Track Order page.

First check your spam or junk folder and confirm you used the correct email address. If your payment went through, your order is still valid — look it up on the Track Orderpage, or email us and we’ll resend it.

Paid one-time orders can’t be edited on your own, so please contact us as soon as possible and we’ll do what we can before it’s prepared. For subscriptions, use Cancel in your Dashboard.

A failed payment means no order was created — just check your card details and try again. For subscriptions, if a weekly charge keeps failing, the subscription eventually stops automatically; update your card and re-subscribe, or email us for help.

Email us at halalplatestoronto@gmail.com — we’re happy to help with orders, subscriptions, delivery, or anything else. You can also reach us on Instagram @halalplatestoronto.